Terms of service

§1 Customer information

The website and the online shop are operated by Nina Dettmer (hereinafter "we", "us", "our"). The following general terms and conditions apply to all orders placed by our customers (hereinafter "customer" or "you", "your"). Deviating general terms and conditions of the customer are not recognised unless we expressly agree to their validity in writing. The product range of the online shop, which can be reached at the addresses www.nuiqe.com, www.nuiqe.de and www.nuiqe.shop, is aimed exclusively at consumers resident in the European Union. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed (§13 BGB).

 

§2 User account registration

  1. The registration of a user account is only permitted to natural persons and partnerships with unlimited legal capacity, as well as legal entities. Minors are not permitted to register. Legal entities may only be registered by a natural person authorised to represent them, who must be named.
  2. The data and information requested in the registration form must be true, accurate, current and complete. In the case of untrustworthy or incorrect information, as well as incomplete registrations, we reserve the right to reject the registration, to cancel it immediately or to delete the member account after an appropriate period of time.
  3. Any interference with our website and our online shop or the further use of the user account outside the use provided for in these GTC is prohibited. In particular, manipulation with the aim of causing damage, impairing the use of our website completely or temporarily or obtaining unauthorised payments or other benefits are prohibited. Violations will be prosecuted under both civil and criminal law.
  4. In the event of a violation of §2.1 to §2.3 or a concrete suspicion of such a violation where there is a risk of damage, we are entitled to immediately block your user account.
  5. We are not obliged to accept your registration or your order. We are also not obliged to keep our website, our online shop or your user account permanently available. Contracts that have already been confirmed remain unaffected by this.
  6. You can delete your user account at any time via our customer service. Please read our privacy policy and our explanations about the cookies we use.

 

§3 Conclusion of contract and product availability 

  1. The presentation of the products on our website and in our online shop does not constitute a legally binding offer. In our online shop you can place products in your shopping basket. By clicking on the "Buy now" button, you make a binding offer for the products in your shopping basket. We will confirm receipt of your order immediately by e-mail. However, the contract is only concluded, i.e. a binding contract, upon receipt of an order confirmation.
  2. If we have not been supplied correctly or on time despite having properly ordered a product, we are exceptionally not obliged to supply the ordered product, provided that we are not responsible for the lack of availability of the product and have informed you of this immediately. This only applies if we have not assumed the procurement risk for the ordered product. Under the aforementioned conditions, we will immediately refund any payments already made.
  3. We do not assume the risk of having to procure an ordered product (procurement risk).
  4. The availability and delivery time of the products can be found on the respective product page. This is accessible to you before you place your order.

 

§4 Pricing

All prices quoted are inclusive of statutory VAT. We may change the prices for our products without prior notice. Contracts already concluded remain unaffected by this. We are not liable to you or third parties for price changes.

 

§5 Delivery and shipping costs

  1. We deliver to customers who have their usual place of residence in one of the countries specified in the order process (ordering and billing address). Delivery will be made to the delivery address provided by you. Delivery is made by DHL as standard.
  2. We ship free of charge within Germany from an order value of 100€. For orders under 100€, shipping costs of 4.90€ apply within Germany. For shipping to the rest of the EU countries, the shipping costs are 13.99€.
  3. If goods are delivered with obvious transport damage, please complain about such defects immediately to the delivery company and contact us as soon as possible. Failure to make a claim or contact us has no consequences for your legal rights. However, you will help us to assert our own claims against the carrier or the transport insurance.

§6 Terms of payment and retention of title

  1. The customer may make payment in accordance with the payment methods provided. The following payment methods are offered in principle:
  • Credit card (Visa, Mastercard, Maestro, American Express)
  • PayPal
  • KLARNA Rechnung
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Local payment methods (Bancontact, eps-Überweisung, Ideal)

 There is no claim that all or certain payment methods are always offered for all goods or countries. 

  1. The customer shall ensure that there are sufficient funds in the account. In the event of a return debit note caused by insufficient funds, the customer shall be obliged to reimburse us for the resulting damage.

All payments are to be made without deduction. A payment shall only be deemed to have been made when we can freely dispose of the amount. Offsetting is excluded unless the offsetting claim is undisputed or legally established or recognised by us in writing. A right of retention can only be exercised insofar as the claims result from the same contractual relationship. Exclusions do not apply if it is a counterclaim arising from a claim in kind justified for refusal of performance or if rights are asserted due to a defect.

  1. The products ordered by you remain our property until the purchase price has been paid in full. If you are in default with the payment of the purchase price, we have the right to withdraw from the purchase contract and to demand the return of the goods not yet paid for. You are obliged to treat the goods that have not yet been paid for with care.


§7 Promotional vouchers and gift vouchers

  1. Promotional vouchers are voucher codes that are not purchased but can be issued to you voluntarily by us as part of special promotions.
  2. Promotional vouchers are only valid within the scope of their validity date. They may also be subject to other conditions such as a minimum order value. Furthermore, we reserve the right to exclude products from the promotions. You will be informed of the exact conditions for the respective promotional voucher upon receipt of the promotional voucher. There is no legal entitlement to receive a promotional voucher or to participate in such a promotion.
  3. Gift vouchers are vouchers that you can purchase from us. The credit of the purchased gift vouchers can only be used for products in our online shop. It cannot be paid out. If you cancel an order that you have paid for in full or in part with a Gift Voucher, we will issue you with a new Gift Voucher for the amount of that portion.

 

§8 Right of withdrawal

Consumers have a statutory right of withdrawal. You can find more information about this here in our cancellation policy. There you will also find a sample withdrawal form.

 

§9 Guarantee and liability

The statutory provisions on liability for defects shall apply. 

 

§10 Care

Please follow the care instructions that you will find in the description of the respective product under "Fabric and care instructions". If care instructions are not followed correctly, care materials are used that we have advised against or changes are made to the products, there is no warranty.

 

§11 Data Privacy

You agree to the storage, processing and use of the personal data transmitted to us through your order in accordance with the provisions of the Federal Data Protection Act (BDSG) and the DSGVO for the processing of your order. You can find detailed information on the subject of data protection in our data protection declaration, which you can call up in the footer menu under GOOD TO KNOW or here.

 

§12 Applicable law

All disputes arising from or on the basis of this agreement shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Should the law applicable at your usual place of residence be more advantageous for you in detail, such norms shall take precedence over the law of the Federal Republic of Germany.

 

§13 Final clause

In the event that individual terms and conditions are invalid, the remaining parts of the contract shall remain binding.